Last updated: 22 October 2026

1. Accepted payment methods

We accept the following payment methods at checkout:

  • Visa (credit and debit)
  • Mastercard (credit and debit)
  • American Express
  • Apple Pay (on supported Apple devices and Safari)
  • Google Pay (on supported Android devices and Chrome)

We do not accept cash on delivery, cheques, bank transfers or buy-now-pay-later services.

2. Currency and prices

All prices are shown and charged in pounds sterling (GBP). The price on the product page is the total price you pay, with free UK delivery - nothing is added at checkout.

3. When you are charged

Your payment is authorised and taken when you place your order. If an item cannot be supplied, we refund the amount in full to your original payment method.

4. Payment security

Payments are processed by Stripe, a PCI DSS Level 1 certified payment provider. Your card details are encrypted and sent directly to Stripe; Vayden never sees or stores your full card number. Your bank may ask you to confirm the payment with 3D Secure (Strong Customer Authentication), for example in your banking app.

5. Card statement

Your payment appears on your bank or card statement as VAYDEN.

6. Refunds

Refunds are always made to the payment method used for the order, within 5 - 10 days of receiving your return, plus 3 - 5 days (Monday to Friday) for your bank to show the credit. See our Refund and Returns Policy.

7. Failed payments

If a payment is declined, please check your card details and billing address or try another payment method. If it still does not work, contact your bank or e-mail us at contact@vayden.shop.

Contact us

Store name: Vayden

UK address: 3 Queen Victoria Street, Blackburn, BB2 2QG, United Kingdom

E-mail: contact@vayden.shop (preferred)

Phone: +44 7529 757664

Customer service hours (UK time):
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 4:00 PM

We aim to answer every enquiry within 24 hours.